Understand Our Policies - BrandLab Terms & Conditions

TERMS & CONDITIONS

General: These Terms govern the services provided by www.brand-lab.co.uk, BrandLab London Limited. By ordering services from BrandLab, you agree to these terms.

Order Handling - Hassle-Free Device Repairs with BrandLab: When you place an order with BrandLab, we initiate a seamless repair process tailored to your convenience. We send you a prepaid box featuring a BrandLab return label. Once you've safely placed your device inside, all you need to do is drop it off at your nearest Royal Mail post office. As soon as we receive your device, we commence the repairs. If we uncover additional issues, we always contact you first before undertaking any further repairs. Once all repairs are successfully completed, we pack your device securely and send it back to you. With BrandLab, every step of your device repair journey is executed with utmost professionalism and due regard for your device.

Return and Refund Policy - Customer-Centric Approach at BrandLab

If you receive an item that isn't as described, rest assured, we've got you covered by handling the return postage. In situations where you've had a change of mind or if we're unable to repair your device, we promptly send it back and process a refund, albeit a £9.99 shipping charge will be deducted from the refund amount. Remember, all returns must be in their original condition and initiated within 30 days. With BrandLab, your peace of mind is a priority.

Warranty Policy - Quality Assurance from BrandLab

BrandLab offers you peace of mind with our comprehensive warranty coverage. Depending on the nature of the repair, we provide a wide-ranging warranty from 3 months to a full year. Please note, our warranty does not cover physical and water damage. Trust in our service comes with the assurance that we stand by the quality of our repairs.

Repair Services - Expert Care with BrandLab

When you order our services, you trust us with your device and we take that responsibility seriously. We use only high-quality and, in certain cases, original parts to ensure your device performs at its best. By consenting to our repairs, you release us from any claims or damages unless they are due to our negligence. Please note, our services may void manufacturer warranties, hence it's your responsibility to back up your data before sending your device to us. At BrandLab, we commit to delivering top-notch repair services with the utmost integrity and professionalism.

Repair Conditions - Flexibility and Transparency with BrandLab

We understand that circumstances change, so we offer the freedom to alter or cancel your order before we commence repairs. In cases where changes may influence the final cost, we seek your confirmation first, ensuring absolute transparency. If for any reason we aren't able to provide the services you've ordered, rest assured, we'll process a refund, although return postage costs are excluded. At BrandLab, we prioritize your needs, offering flexibility and clear communication at every step of your repair journey.

Repair Service Delivery and Collection - Swift and Secure with BrandLab

At BrandLab, we not only ensure your repaired devices are returned to you promptly via the trusted Royal Mail service, but we also handle device collection. We provide secure and traceable shipping for both collection and delivery, ensuring the safe and efficient transit of your device. With BrandLab, you can rest easy knowing we prioritize your device's security and swift return.

Repair Service Warranty

At BrandLab, we stand by our services by offering a warranty period that ranges from 3 to 12 months, depending on the specific repair service availed. This warranty excludes physical damage, water damage, diagnostic service, or issues that may arise post-repair. Trust in BrandLab, where we prioritize your peace of mind alongside quality repairs.

Repair Service Return And Refund 

If upon receipt of your device it remains damaged or unrepaired, please inform us within 3 days. In the event that we're unable to fix the device, we will return it to you and issue a refund, deducting a £9.99 fee for shipping and collection costs. If a defect is covered by our warranty, we will repair it free of charge. Trust in BrandLab's commitment to transparency and customer satisfaction.

No Fix No Fee Policy 

At BrandLab, we believe in a fair service policy. If we are unable to repair your device, you'll only be responsible for the shipping cost. Please note, this policy doesn't apply to services successfully completed, cases of liquid damage, or diagnostic services. With BrandLab, you can count on our commitment to honest and fair service delivery.